Under new management

Introduction
The White Horse take the privacy and security of your personal data very seriously. We will only use your personal information to deliver the services you have requested from us and to meet our legal responsibilities.

In this privacy notice, we set out how we collect and use your personal data before, during and after your working relationship with us, in accordance with the General Data Protection Regulation (GDPR).

It applies to all our current and former clients, employees and workers and it does not form part of any employment contract or any other services contract with us.

We may update this notice at any time and we may provide you with additional privacy notices from time to time.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Data Protection Principles
We will comply with data protection law including the 6 principles of GDPR which are:
1. To process your personal data lawfully, fairly and in a transparent way.
2. To collect your personal data only for valid purposes that we have advised you about and to not use your personal data in any way that is incompatible with those purposes (unless we have notified you and explained the lawful ground that allows us to do so).
3. To only process your personal data to the extent necessary for the purposes we have advised you about.
4. To keep your personal data accurate and kept up to date.
5. To keep your personal data only as long as necessary for the purposes we have told you about.
6. To keep your personal data secure.

How do we collect information from you?
We obtain information about you when you engage us to deliver our services and when you use our website, for example, when you contact us about our services.

What type of information do we collect from you?
The personal information we collect from you will vary depending on which services you engage us to deliver. The personal information we collect might include your name, address, telephone number, email address, your National Insurance number, bank account details, your IP address, which pages you may have visited on our website and when you accessed them.

How is your information used?
In general terms, and depending on which services you engage us to deliver, as part of providing our agreed services we may use your information to:

Contact you by post, email or telephone
Verify your identity where this is required
Understand your needs and how they may be met
Maintain our records in accordance with applicable legal and regulatory obligations
Process financial transactions
Prevent and detect crime, fraud or corruption

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. After this point it is then safely destroyed.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Who has access to your information?
Any staff with access to your information have a duty of confidentiality under the ethical standards that this firm is required to follow.

We will not sell or rent your information to third parties and we will not share your information with third parties for marketing purposes.

Third-Party Service Providers working on our behalf
We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks. However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.

Please be assured that we will not release your information to third parties unless you have requested that we do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention and detection of crime, fraud or corruption.

How you can access and update your information
Keeping your information up to date and accurate is important to us. We commit to regularly review and correct where necessary, the information that we hold about you. If any of your information changes, please email or call us.

You have the right to ask for a copy of the information The White Horse holds about you.

Security precautions are in place to protect against the loss, misuse or alteration of your information.

Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. Our systems are all password-protected and encrypted.

Your choices
We may occasionally contact you by email with details of any changes in legal and regulatory requirements or other developments that may be relevant to your affairs and, where applicable, how we may assist you further. If you do not wish to receive such information from us, please let us know.


Your rights
Access to your information: You have the right to request a copy of the personal information about you that we hold.

Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information: You have the right to ask us to delete personal information about you where:

You consider that we no longer require the information for the purposes for which it was obtained.
You have validly objected to our use of your personal information.
Our use of your personal information is contrary to law or our other legal obligations.
We are using your information with your consent and you have withdrawn your consent.

Restricting how we may use your information: In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where there is no longer a basis for using your personal information but you do not want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Objecting to how we may use your information: Where we use your personal information to perform tasks carried out in the public interest then if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue. (You have the right at any time to require us to stop using your personal information for direct marketing purposes.)

Withdrawing consent to use your information: Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us if you wish to exercise any of these rights.

Changes to our privacy notice
We keep this privacy notice under regular review and will place any updates on www.thewhitehorsebandb.co.uk
This privacy notice was last updated on 30th June 2023

Contact information
The White Horse
Email: enquiries@thewhitehorsebandb.co.uk
Address: 9 New Road, Linslade, Leighton Buzzard, Beds, LU7 2LS

Complaints
We seek to resolve directly all complaints about how we handle your personal information but you also have the right to lodge a complaint with the Information Commissioner's Office at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone - 0303 123 1113 (local rate) or 01625 545 745
Website: https://ico.org.uk/concerns